Lokomotiiv Catering has faced several challenges in recent years that have affected the quality of our services and customer satisfaction. Here we highlight the main problems and the solutions we have implemented to improve our service level and customer experience.

1. Supply chain disruptions
   Problem: In recent years, supply chain disruptions have caused delays and shortages of raw materials, which have affected the availability and quality of our menus.

Solution: We have expanded our supplier network by adding new local and international partners to diversify supply options and reduce dependence on individual suppliers. In addition, we have introduced a new logistics system that helps us better predict and manage inventory levels.

2. Staff shortage and training needs
   Problem: The lack of experienced staff and insufficient training have affected the quality and efficiency of our service.

Solution: We have started an active recruitment campaign to find and train new employees. In addition, we have invested in continuous employee development, offering regular training and seminars that focus on improving both service skills and cooking techniques.

3. Customer satisfaction and feedback management
   Problem: Declining customer satisfaction and ineffective feedback management have created a negative reputation.

Solution: We have implemented a new feedback system that allows customers to conveniently share their opinions and suggestions. This system helps us respond faster to their concerns and make necessary changes. In addition, we have launched a loyalty program to reward loyal customers and increase their satisfaction.

4. Improving food quality and variety
   Problem: The lack of food quality and variety has reduced our competitiveness.

Solution: We have expanded our menu to offer a more diverse selection that meets different taste preferences and dietary requirements. We have also improved the quality control processes of raw materials to ensure that customers always have fresh and tasty food.

With these measures, we have been able to improve the quality of Lokomotiiv Catering’ services and customer satisfaction, and we will continue to constantly seek new solutions to further raise our standards and competitiveness in the market.